Questions, answered clearly.
Product, preparation, care, and order information based on the verified current catalog and confirmed 30 day return policy.
Still need help?Choosing a product
Models, trim settings, portability, and charging variants.
What does a Split Ender trim?
The device guides a section of hair through its chamber and trims the tips that enter the cutting area. It is designed for split-end maintenance while preserving the overall appearance of length.
Which model is intended for salon professionals?
Split Ender PRO is the flagship salon-professional model. It includes two trim spacers and the current offer includes the dual-battery charging station.
Which model is the most portable?
Mini 2 is the compact USB-C rechargeable option. The original Mini is powered by three AAA batteries and is also designed for portable home use.
What do the 1/8-inch and 1/4-inch trim settings mean?
The measurement identifies the trim spacer or fixed setting supplied with the model. Split Ender PRO includes both 1/8-inch and 1/4-inch spacers, so you can select between them. PRO2, Mini 2, and Mini use a fixed 1/4-inch setting.
Using the device
Preparation and direction controls for a correct pass.
Should my hair be wet or dry?
Use the device on clean, completely dry, detangled hair. Work with small sections and follow the instruction manual supplied with your model.
Why does the direction switch matter?
The direction switch aligns the device for the direction in which you pass a hair section. Reverse it when you change hands or direction, following the markings on your model.
Care and maintenance
Cleaning and storage guidance for the device.
How do I clean the device?
Turn it off, disconnect charging power, empty the hair chamber, and use the supplied cleaning brush on loose hair. Keep the device dry and do not attempt an unapproved repair.
Orders and ownership
Returns, variants, and purchase-related questions.
What is the return window?
Returns are accepted. The windows differ for sealed and used products, and the conditions and any fees are set out in full on the return policy page.
Can I choose a regional charger?
PRO and PRO2 offer regional charging variants. Select the correct cable format before adding the product to your cart; unavailable combinations are disabled.
Still unanswered
Ask us directly.
If your question is not above, send it to us with your model and we will answer it.
Email info@splitenderpro.comA support response time is not currently published.