Warranty

Talavera Hair Products, Inc. extends a limited 2-year warranty on parts and labor to the original retail purchaser of the Split-Ender PRO and PRO2. Every Mini model — Split-Ender Mini 2 and Split-Ender Mini — carries a 1-year warranty on the same terms.

Products and parts are warranted against manufacturer defects for that period from the date of purchase.

Where a product is found defective, we repair it free of charge in parts and labor and ship it back to you free of charge. Talavera Hair Products, Inc. decides, at its sole discretion, whether to repair or to replace.

Accessories carry a limited 1-year warranty on parts and labor: the Dual Battery Charging Station, the Replacement Blade Kit, the Battery Handle, the Power Cord, and the Replacement Clear Window.

If an accessory arrives damaged or is missing from your order, that is a delivery question rather than a warranty one — tell us within 7 days of delivery and see Returns & Refunds.

Every PRO, PRO2, Mini 2, and Mini includes a warranty registration card in the box. It must be completed and sent within 30 days of the date of purchase, with a copy of the original purchase order.

If the card is missing from your box, contact us through Support and we will register it for you.

This warranty applies to purchases made on the official website.

Talavera Hair Products, Inc. will not replace or honor the warranty for products bought from unauthorized sellers on eBay, Amazon, or other internet retailers. Contact us if you want to confirm whether a reseller is authorized.

Email info@splitenderpro.com before sending anything, or call 1-619-209-8545, Monday to Friday, 10:00am to 5:00pm Pacific. An agent will try to solve the problem with you first, and may ask for the order number, photographs, or a short video of what the device is doing.

If it does need to go in, you are given a return authorization number (RA#) and the address to send it to. You have 10 days from that notification to send it.

You pay the shipping to the repair centre; we pay the shipping back to you once it is repaired. Add tracking and insurance, so you have proof it arrived.

Damage caused by unreasonable or unintended use, abuse, or neglect is excluded, as is ordinary wear and tear.

Where a unit turns out not to be defective but damaged through misuse or mishandling, we may still repair it free of charge as a one-time courtesy, at our sole discretion. Shipping back to you is then paid by you.