Official product support

Help for every part of the routine.

Choose a model, prepare correctly, care for your device, or find the safest next step when something is not working as expected.

Before every use

Start with preparation, not pressure.

Step 1
Clean and completely dry
Do not begin with wet hair. Detangle before dividing the hair into sections.
Step 2
Work in small sections
Guide one manageable section smoothly through the chamber at a time.
Step 3
Match the direction
Use the direction switch and markings for the direction of each pass.

Find the right guide

Understand what the device trims, preparation, direction controls, trim settings, and regional charger choices.

Care after every pass, safe checks for power, charging, direction and pulling, and the two films from Talavera Hair Products.

Email official support. The prepared message helps include the details needed to identify the correct product and variant.

Include these details

A support response time is not currently published.