Returns & Refunds

Every return needs an authorization number (RA#) and a return form from a Talavera Hair Products service representative. Email info@splitenderpro.com or call 1-619-209-8545, Monday to Friday, 10:00am to 5:00pm Pacific, and ask for one before you ship.

Any product can be returned, sealed or opened, used or unused, if the return is postmarked no later than 30 days after it was delivered to you. There is no restocking fee.

Include the original dated sales receipt showing the price and date of purchase. Refunds go back to the original payment method, for the amount paid for the goods plus any tax you paid, less the shipping cost of the original delivery.

You have 30 days from delivery to check the product and all of its parts. If something is missing from the box, tell us within that time — after 30 days a missing-parts claim can no longer be made.

A representative may ask for the order number, photographs, or other proof of purchase.

Returns must be sent prepaid; collect returns are not accepted. You pay the return shipping, and it is not added back to your refund.

Send to: THP, INC. Split-Ender, REFUND RA#______, 2710 Alpine Blvd. Suite K-136, Alpine, CA 91901.

Use a tracked service and keep the receipt. We are not responsible for a return that is delayed, lost, stolen, mis-shipped, or damaged on its way back to us, or for a package with no proof of delivery to us.

Send back everything that came in the box: accessories, the retail box, and the instruction manual.

The refund is issued once the unit reaches our warehouse, is inspected, and meets the terms above. It is then usually 1 to 5 business days, though your bank or card issuer can take up to 15.

Refunds are processed for the exact original transaction amount. If you paid in another currency, exchange-rate movement and your bank's conversion fee can make the amount you see differ slightly.

Refunds are made less the shipping cost of the original delivery. That applies even where shipping was free to you, because the cost was still paid to send the order.

We do not accept packages returned to the warehouse as Unclaimed, Refused, or Incorrect/Incomplete Address. Those carry a deduction of $24.95 for domestic shipments and $59.95 for international.