Returns & Refunds

Every return needs an authorization number (RA#) and a return form from a Talavera Hair Products service representative. Email info@splitenderpro.com or call 1-619-209-8545, Monday to Friday, 10:00am to 5:00pm Pacific, and ask for one before you ship.

Hair tools fall under health and hygiene standards, so a return in sealed, unused condition and a return in used condition are treated differently. Both are possible; the windows and the deductions are not the same.

If you change your mind, the product must be sealed and unused, and the return must be postmarked no later than 7 days after it was delivered to you. This covers an accidental order, an unauthorized purchase, the wrong color, or the wrong model.

Include the original dated sales receipt showing the price and date of purchase. Refunds go back to the original payment method, for the amount paid for the goods plus any tax you paid.

A used or unsealed product can be returned if it is postmarked no later than 15 days after it was originally delivered. Talavera Hair Products decides, on inspection, whether the product was used in line with the instruction booklet supplied with it.

A used product, or one missing parts or accessories, carries a restocking fee of 20% to 45%, set by the condition it arrives in. A product that arrives sealed and unused is refunded in full, less the shipping cost of the original delivery.

You have 7 days from delivery to check the product and all of its parts. If something is missing from the box, say so straight away — after seven days a missing-parts claim can no longer be made.

A representative may ask for the order number, photographs, or other proof of purchase.

Returns must be sent prepaid; collect returns are not accepted. You pay the return shipping, and it is not added back to your refund.

Send to: THP, INC. Split-Ender, REFUND RA#______, 2710 Alpine Blvd. Suite K-136, Alpine, CA 91901.

Use a tracked service and keep the receipt. We are not responsible for a return that is delayed, lost, stolen, mis-shipped, or damaged on its way back to us, or for a package with no proof of delivery to us.

Everything originally sent to you — accessories, the retail box, the instruction manual — has to come back in good condition for a full refund. A return with items missing is subject to further charges.

The refund is issued once the unit reaches our warehouse, is inspected, and meets the terms above. It is then usually 1 to 5 business days, though your bank or card issuer can take up to 15.

Refunds are processed for the exact original transaction amount. If you paid in another currency, exchange-rate movement and your bank's conversion fee can make the amount you see differ slightly.

Refunds are made less the shipping cost of the original delivery. That applies even where shipping was free to you, because the cost was still paid to send the order.

We do not accept packages returned to the warehouse as Unclaimed, Refused, or Incorrect/Incomplete Address. Those carry a deduction of $24.95 for domestic shipments and $59.95 for international.